Privacy policy

Last updated: June 19, 2026

SOULIA operates this store and website, including all information, content, features, tools, products, and related services, to provide you, as a customer, with a personalized shopping experience (hereinafter the “Services”). SOULIA is a store powered by Shopify, which enables us to provide you with the Services. This Privacy policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or other transaction, or communicate with us in any other way. In the event of any conflict between our Terms of service and this Privacy policy, this Privacy policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy policy and understand the terms regarding the collection, use, and disclosure of your information as described in this Privacy policy.

The personal information we collect or process

When we use the term "personal information", we are referring to information that identifies you or that can reasonably be linked to you or another individual. Personal information does not include information that is collected anonymously or made non-identifiable, such that it cannot identify you or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from such personal information, depending on how you interact with the Services, your place of residence, and to the extent permitted or required by applicable law:

Contact information including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and bank account numbers, payment card information, bank account information, transaction details, payment method, payment confirmation, and other payment details.
Account information including your username, password, security questions, preferences, and settings.
Transaction information including items you view, add to your cart, add to your wish list, purchase, return, exchange, or cancel, as well as your past transactions.
Data from the 3D scan of your feet including images captured during the scan, the generated 3D scan, and physical measurements derived from your foot, when you use our scanning feature powered by Volumental. This data category is detailed in the dedicated section below.
Your communications with us including information you include in your communications with us, such as when you submit a customer service inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information about your interaction with the Services, such as how and when you access or interact with the Services.

Sources of personal information

We may collect personal information from the following sources:

Directly from you including when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically through the Services including from your device when you use our products or services or access our websites, and through the use of cookies and similar technologies;
From our service providers including when we engage them to implement certain technologies and when they collect or process your personal information on our behalf;
From our partners or other third parties.

3D scan of your feet using Volumental technology

Our website offers a 3D foot scanning feature, powered by Volumental technology, that allows you to discover your foot measurements (length, width, and other characteristics) and familiarize yourself with the scanning process.

Nature of the data collected

When you use this feature, we collect the following information through Volumental AB:

Images captured by your device’s camera during the scan.
The 3D scan generated of your feet.
Derived measurements (length, width, arch height, heel-to-toe length, and other physical characteristics of the foot).
Technical information about your device and your use of the service.

This data falls under the category of biometric data as defined by applicable regulations, insofar as it describes physical characteristics specific to your foot.

Purpose of the scan

The scan performed on our website is intended solely for demonstration and informational purposes: it allows you to determine your foot measurements and familiarize yourself with 3D scanning technology before, if applicable, placing an order for custom-made shoes.

Important: the scan performed on our website is not used to manufacture your custom-made shoes. If you wish to order a custom-made pair, you will need to perform a second scan directly on the platform of our manufacturing partner, Zellerfeld, which collects and processes this second scan independently. We never share the data from the scan performed on our own website with Zellerfeld.

Data processor: Volumental AB

The scan is technically performed by Volumental AB, a swedish company (Söder Mälarstrand 45, 11825 Stockholm, Sweden), which acts as a data processor on behalf of SOULIA for this processing. The data is hosted and processed within the European economic area (EEA). The scan is processed using Volumental’s proprietary platform, marketed under the name "FitTech™", which refers to Volumental’s own artificial intelligence and computer vision technology, not a separate third-party provider.

For more information on Volumental AB’s data protection practices, please review its privacy policy available at the following address: https://volumental.com/policy/privacy-policy.

Minimum age

In accordance with Volumental AB’s requirements, this scanning feature is not intended for individuals under the age of 16 without the consent of a parent or legal guardian.

Retention period for scans

Volumental AB does not specify a fixed retention period for 3D scans. Your scan is retained until you request its deletion, or until it is no longer necessary for the purposes described above, in accordance with Volumental AB’s privacy policy. You may request the deletion of your scan at any time, including by following the instructions provided in the email containing your scan results, or by contacting us directly.

Your rights regarding the scan

You have the rights of access, rectification, erasure, and objection described in the "Your rights and choices" section of this Privacy policy, which also apply to data derived from your scan. You may request the deletion of your scan at any time by contacting us using the contact information provided at the end of this Policy, or by contacting Volumental AB directly at privacy@volumental.com.

How we use your personal information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

To provide, customize, and improve the Services. We use your personal information to provide you with the Services, including to fulfill our contract with you, process your payments, fulfill your orders, remember your preferences and the items you’re interested in, send you account-related notifications, process purchases, returns, exchanges, or other transactions, to create, maintain, and otherwise manage your account, to arrange shipments, to facilitate any returns and exchanges, to allow you to post reviews, and to create a personalized shopping experience, for example by recommending products related to your purchases. This may include using your personal information to tailor and improve the Services in a more relevant way.
Marketing and advertising. We use your personal information for marketing and promotional purposes, such as to send you marketing, advertising, and promotional communications via email, text message, or regular mail, and to show you online ads for products or services on the Services or on other websites, including based on items you have previously purchased or added to your shopping cart, as well as your other activities on the Services.
Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action against fraudulent, illegal, dangerous, or malicious activity, protect public safety, and secure our services. If you choose to use the Services and create an account, you are responsible for keeping your account credentials confidential. We strongly recommend that you do not share your username, password, or any other login credentials with anyone.
To communicate with you. We use your personal information to provide customer service, respond to your requests, offer you effective services, and maintain our business relationship with you.
Legal reasons. We use your personal information to comply with applicable laws or to respond to valid legal proceedings, including requests from law enforcement or government agencies, to investigate or participate in civil discovery proceedings, potential or ongoing litigation, or other legal proceedings, as well as to enforce our terms or policies, or to investigate potential violations of them.

How we disclose personal information

Under certain circumstances, we may disclose your personal information to third parties for legitimate reasons, in accordance with this Privacy policy. These circumstances may include:

With Shopify, service providers and other third parties that provide services on our behalf (e.g., IT management, payment processing, data analytics, customer service, cloud storage, fulfillment, and shipping).
With Volumental AB, strictly within the scope of the 3D scanning feature described above.
With business and marketing partners to provide you with marketing services and send you advertisements. For example, we use Shopify to support personalized advertising through third-party services, based on your online activity with various merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to ask us not to share your information for the purpose of showing you targeted ads and marketing content based on your online activity with various merchants and websites. You can exercise your rights to opt out of these uses here.
When you give us instructions, submit a request, or otherwise consent to the disclosure of certain information to third parties, for example, to ship products to you or through your use of social media widgets or login integrations.
With our affiliates or, more generally, within our group of companies.
In connection with a business transaction such as a merger or bankruptcy filing, to comply with any applicable legal obligation (including in response to subpoenas, search warrants, or similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or third parties.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information regarding your access to and use of the Services in order to provide and improve the Services. The information you submit to the Services will be transmitted to and shared with Shopify, as well as with third parties who may be located in countries other than the one in which you reside, in order to provide and improve the Services. In addition, to protect, develop, and improve our business, we use certain enhanced features of Shopify that incorporate data and information from your interactions with our Store, as well as with other merchants and with Shopify. To provide these enhanced features, Shopify may use personal information collected from your interactions with our Store, with other merchants, and with Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights regarding the use of your personal information for these purposes. To learn more about Shopify’s use of your personal information and the rights you have, please review Shopify’s consumer Privacy policy. Depending on where you live, you can exercise certain rights regarding your personal information here.

Third-party websites and links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with us or that we do not control, we recommend that you review their privacy and security policies, as well as their other terms and conditions of use. We do not guarantee and are not responsible for the privacy or security of these sites, including the accuracy, completeness, or reliability of the information found on them. Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or to users of those third-party platforms, without any restrictions on its use by us or by a third party. The fact that we include these links does not in itself imply any endorsement of the content of these platforms, nor of their owners or operators, unless otherwise indicated on the Services.

Children’s data

The Services are not intended for use by children, and we do not knowingly collect any personal information from children who have not reached the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact information provided below to request its deletion. As of the effective date of this Privacy policy, we are not aware that we "share" or "sell" (as those terms are defined under applicable law) personal information regarding individuals under the age of 16.

Security and retention of your information

Please note that no security measure is perfect or foolproof, and we cannot guarantee "perfect security". Additionally, any information you send to us may not be secure during transmission. We recommend that you do not use unsecured channels to provide us with sensitive or confidential information.

The retention period for your personal information depends on various factors, such as the need to retain this information to manage your account, provide you with the Services, comply with our legal obligations, resolve disputes, or enforce any other applicable contract or policy.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, they may apply only under certain circumstances, and in some cases, we may deny your request to the extent permitted by law.

Right of access/right to information. You may have the right to request access to the personal information we hold about you.
Right to erasure. You may have the right to request the deletion of the personal information we hold about you.
Right to rectification. You may have the right to request the correction of inaccurate personal information we hold about you.
Right to data portability. You may have the right to receive a copy of the personal information we hold about you and to request that it be transferred to a third party, under certain circumstances and subject to certain exceptions.
Right to opt-out of the sale or sharing of personal information for targeted advertising purposes. Depending on where you live, you may have the right to opt-out of the "sale" or "sharing" of your personal information, or to opt-out of the processing of your personal information for purposes considered "targeted advertising", as defined by applicable privacy laws. You can exercise your rights to opt-out of these uses here. Please note that if you access our website with the Global Privacy Control opt-out preference signal enabled, depending on where you live, we will automatically treat this as an opt-out request for the device and browser you are using to access the website. If we are able to associate the device sending the signal with a Shopify account, we will also apply the opt-out request to that account. To learn more about Global Privacy Control, visit https://globalprivacycontrol.org/. With the exception of Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.
Managing communication preferences. We may send you promotional emails. You can choose to stop receiving them at any time by using the unsubscribe option included in our emails. If you unsubscribe, we may still send you non-promotional emails, such as those regarding your account or orders you have placed.

If you reside in the United Kingdom or the European economic area

Subject to the exceptions and limitations provided for by local law, you may exercise the following rights in addition to the rights listed above:

Objection to processing and restriction of processing: You may have the right to ask us to stop or restrict the processing of your personal information for certain purposes.
Withdrawal of consent: When we rely on your consent to process your personal information, you have the right to withdraw that consent. If you withdraw your consent, the lawfulness of the processing based on your consent prior to its withdrawal will not be affected.

You can exercise these rights through the designated sections on the Services or by contacting us using the contact information provided below. To learn more about Shopify’s use of your personal information and the rights you may have, including rights related to data processed by Shopify, please visit https://privacy.shopify.com/en.

We will not penalize you for exercising any of these rights. We may need to verify your identity before we can process your requests, to the extent required or permitted by applicable law. In accordance with applicable law, you may designate an authorized agent to request the exercise of your rights on your behalf. Before accepting such a request from an agent, we will require the agent to provide proof of the authorization you have given them to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request within the timeframes set forth by applicable law.

Complaints

If you wish to file a complaint regarding our processing of your personal information, please contact us using the contact information provided below. Depending on where you live, you may have the right to challenge our decision by contacting us using the contact information provided below, or by filing a complaint with the relevant data protection authority in your region. For the EEA, you can find a list of the data protection supervisory authorities here.

International transfers

Please note that we may transfer, store, and process your personal information outside the country in which you reside.

If we transfer your personal information outside the European economic area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European commission’s standard contractual clauses, or, where applicable, any equivalent contract issued by the competent authority in the United Kingdom, unless the data transfer is made to a country recognized as providing an adequate level of protection.

Changes to this Privacy policy

We may update this Privacy policy at any time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy policy on this website, update the "Last updated" date, and provide notice in accordance with applicable law.

Contact

If you have any questions about our privacy practices or this Privacy policy, or if you wish to exercise any of your rights, please email us at contact@souliacomfort.com or contact us at 116 Allée des Frères Grimm, Montpellier, 34070, FR. For the purposes of applicable data protection laws, we are the data controller of your personal information.